Frequently Asked Questions
1) IS A DEPOSIT REQUIRED TO RENT EQUIPMENT?
A deposit is not required at the time of rental. However, if the equipment is not returned in working condition, you will be charged a fee for the product's replacement. These fees are outlined in each product's description.
2) HOW DO I PICK-UP THE EQUIPMENT?
You can pick up your equipment at our location near Plaza Catalunya, or we would be happy to deliver the equipment to your hotel, depending on your order size.
3) HOW DO I RETURN THE EQUIPMENT?
Equipment must be returned before 12:00 PM. to our location near Plaza Catalunya. A late fee equal to one day's rent may be charged if delivered after the specified time.
4) IS THERE A MINIMUM AGE FOR RENTING?
The minimum age to rent equipment is 18 years old. A copy of your passport or national ID is required prior to rental.
5) WHAT ARE THE PAYMENT OPTIONS?
We currently only accept debit/credit card payments including Mastercard, Visa, Discover, American Express, JCB, and UnionPay.
6) CAN I RETURN THE EQUIPMENT DIRTY?
No, we ask that all equipment be returned in clean and good condition. There will be additional charges for equipment that is returned excessively dirty or in poor condition.